Vendor Order Management Guide

Learn how to manage customer orders efficiently on your WAO vendor dashboard.

Viewing Orders

1. Access Orders Page
   • Go to your Vendor Dashboard
   • Click on "Orders" in the sidebar
2. Order Summary
   • View all orders at a glance
   • See order status, customer details, and amounts
   • Filter by status, date, or customer

Order Status Management

Update order statuses to keep customers informed:

• Pending - New order awaiting processing
• Processing - Preparing the order
• Completed - Order fulfilled and delivered
• Cancelled - Order cancelled (provide reason)

Order Details

Click on any order to view:

• 📦 Customer name and contact information
• 🛍️ Items ordered with quantities
• 💰 Subtotal, discounts, and total amount
• 📝 Special instructions from customer
• 📍 Delivery address

Order Communication

• WhatsApp Integration
  • Direct WhatsApp chat with customers
  • Send order confirmation and updates
  • Share tracking information
• Notification Settings
  • Enable notifications for new orders
  • Get alerted when customers message

Best Practices

• ✅ Check for new orders regularly
• ✅ Update order statuses promptly
• ✅ Communicate with customers professionally
• ✅ Keep product stock updated
• ✅ Respond to customer inquiries quickly